（已处理）8月28日显示已签收，但至今未入库

Lihj644

8月28日显示已签收，但至今未入库，QQ客服也不回复，现在这怎么了？几个意思？？？
[color=rgb(136,136,136) !important]ORDER PLACED
[color=rgb(136,136,136) !important]August 24, 2014

[color=rgb(136,136,136) !important]TOTAL
[color=rgb(136,136,136) !important]$56.97

[color=rgb(136,136,136) !important]SHIP TO
[color=rgb(136,136,136) !important]PBBY

[color=rgb(136,136,136) !important]ORDER # [color=rgb(136,136,136) !important]109-4095130-8642619

Order Details  Invoice

Delivered
Delivered on: Thursday, August 28, 2014






Hide[color=rgb(136,136,136) !important]

STATUS:	Delivered
SHIP CARRIER:	USPS
TRACKING ID:	9400110200830380662436
LATEST EVENT:	Newark DE Delivered - August 28, 2014 9:51:00 AM
SHIPMENT UPDATES VIA TEXT:	Your package is currently not eligible for 'Shipment Updates via Text'. Only Amazon fulfilled packages are currently eligible.

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DDROPS 400 IU 90 DROPS - 4 Pack
[color=rgb(136,136,136) !important]Sold by: Beauty and Lifestyle
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DeliveredDelivered on: [color=rgb(0,153,0) !important]Thursday, August 28, 2014
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Tracking Details:

August 28, 2014, 9:51 am, Newark DE US	Delivered
August 28, 2014, 9:26 am, ---	Package has been transferred to the USPS and will be delivered by your local postal office
August 28, 2014, 9:26 am, Newark DE US	Out for delivery
August 28, 2014, 9:16 am, Newark DE US	Package arrived at a carrier facility
August 26, 2014, 2:58 am, El Monte CA US	Package arrived at a carrier facility

DE仓库李

您好，您的货物因为姓名信息不完整，被入到了公共库，请提供 1身份证扫描件，2需要order的截图 带上部分信用卡信息和产品描述，3需要此order的track截图，4需要下单信用卡的扫描截图（可覆盖最后2位）5 qqex的账户ID，6您的4位ID ,发送至cs邮箱工作人员会为您处理

Lihj644

告诉我你们的邮箱啊

Lihj644

???????????

DE仓库李

cs@qq-ex.com