cher 发表于 2013-5-30 21:57:48

问过ups快递公司公司,快件是你们那儿姓陈的签收的。

问过ups快递公司公司,快件是你们那儿姓陈的签收的。快递公司说shipping information上写着wilmington, DE是因为发货公司用了这个tracking number曾经发过包裹到wilmington,但是这次我的包裹是送到Newark的。所以应该没有错。

以下为和UPS的聊天记录:
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.pngInitial Question: I didn't receive my package. But the tracking site shows it has been already delivered.https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Hi, this is Jimmy R.. I'll be happy to assist you.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Just a moment while I review your tracking information.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: thankyou
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: my tracking number: 1Z19W89A0343243090

https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Thanks for your patience, this is the address where this package was delivered:

2401 OGLETOWN RD   
NEWARK DE 19711   
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Is this your correct address?
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: sorry but i didn't receive it
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: yes
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: We show that the package was received by CHEN
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Is there a main office where the package could have been received?https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: why the shipping info said it was to Wilmington, DE?https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: so weird.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: This is because this is a re used tracking number, this means that the sender used this number for more than 1 package
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: ohhh
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: Another package with the same number was delivered in Wilmington, DE
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: is there any possibility that my package was delivered to wrong address?
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: We show that the package was delivered to the correct address Guaier, however if you are unable to find it, we needto investigate what happened to yourpackage, I'm sincerely sorry to hear you cannotlocate it, We strongly suggest that you contactyour shipper to initiate a package investigation.Shippers are encouraged to report this issuesbecause receivers may not have all the shipmentinformation needed to perform a thoroughinvestigation. In addition, claim notification lettersare not sent to receivers. All claims are settledwith the shipper. If you still wish to continue withinitiating this process yourself, I can show youwhere to get started.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_enduser_message.png Guaier Huang: thank you so much. I'll contact the shipper.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_agent.png Jimmy R.: You're welcome Guaier. Have a good day.
https://ups6.custhelp.com/euf/rightnow/optimized/1368029090/themes/ups/images/chat_alert.png Jimmy R. has disconnected.

cher 发表于 2013-5-30 21:59:16

你们再查查看5月22日10:30AM是谁在上班的,谢谢啦!

QQ快递客服小贺 发表于 2013-5-31 09:11:53

cher 发表于 2013-5-30 21:59 static/image/common/back.gif
你们再查查看5月22日10:30AM是谁在上班的,谢谢啦!

您好我看了您的对话, 在与仓库联系重新调查。

qqex 发表于 2013-5-31 09:16:06

您好
这个是非常明显的送错了
ups的系统没有这么傻蛋的。
你可以直接找网站投诉好了。

ups的号码很少会重复的!
另外我们签收的人里面没有一个姓陈的!
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