cher 发表于 2013-5-30 21:59
你们再查查看5月22日10：30AM是谁在上班的，谢谢啦！
Initial Question: I didn't receive my package. But the tracking site shows it has been already delivered.
Jimmy R.: Hi, this is Jimmy R.. I'll be happy to assist you. Jimmy R.: Just a moment while I review your tracking information. Guaier Huang: thank you Guaier Huang: my tracking number: 1Z19W89A0343243090 Jimmy R.: Thanks for your patience, this is the address where this package was delivered: Jimmy R.: Is this your correct address? Guaier Huang: sorry but i didn't receive it Guaier Huang: yes Jimmy R.: We show that the package was received by CHEN Jimmy R.: Is there a main office where the package could have been received? Guaier Huang: why the shipping info said it was to Wilmington, DE? Guaier Huang: so weird. Jimmy R.: This is because this is a re used tracking number, this means that the sender used this number for more than 1 package Guaier Huang: ohhh Jimmy R.: Another package with the same number was delivered in Wilmington, DE Guaier Huang: is there any possibility that my package was delivered to wrong address? Jimmy R.: We show that the package was delivered to the correct address Guaier, however if you are unable to find it, we need to investigate what happened to your package, I'm sincerely sorry to hear you cannot locate it, We strongly suggest that you contact your shipper to initiate a package investigation. Shippers are encouraged to report this issues because receivers may not have all the shipment information needed to perform a thorough investigation. In addition, claim notification letters are not sent to receivers. All claims are settled with the shipper. If you still wish to continue with initiating this process yourself, I can show you where to get started. Guaier Huang: thank you so much. I'll contact the shipper. Jimmy R.: You're welcome Guaier. Have a good day.
Jimmy R. has disconnected.cher 发表于 2013-5-30 21:59
你们再查查看5月22日10：30AM是谁在上班的，谢谢啦！
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